Contact Us

Feel free to contact us with your questions, ideas, or comments.

Contact Form

For GRAMA requests use the form on the Legal Resources page.

File a Complaint

Jordan Valley Water provides a complaint hotline for citizens, including employees and contractors, to report improper governmental activities including:

  • Waste or misuse of public funds, property, or manpower
  • Violations of a law, rule, or regulation applicable to the government
  • Gross mismanagement
  • Abuse of authority
  • Unethical conduct

Download Complaint Form

Complaints should be submitted in writing using the above form. Complainants should also submit any evidence that supports the complaint. Essential information includes specifics on who, what, where, and when, as well as any other details that may be important, such as information on other witnesses, documents, and pertinent evidence. Due to limited resources, Jordan Valley Water is unable to accept complaints that are not supported by evidence or provide a means for them to be investigated further. The form is to be used as a guide to ensure the necessary information is provided. Complaints should be submitted via the following methods:


US Mail: Attn: Complaint Hotline 8215 South 1300 West, West Jordan, Utah 84088

Contact Information

Customer Service, Engineering, Accounting, etc.

Phone: 801-565-4300
Fax: 801-565-4399

Distribution System
Report main line breaks, low pressure, etc.

Phone: 801-256-4401 (available 24 hours)
Fax: 801-565-4394

Water Treatment
For water quality and treatment questions

Phone: 801-446-2000
Fax: 801-254-5485

Pay Bill by Phone
Pay your water bill by phone at 1-888-416-1652.

Mailing Addresses

Jordan Valley Water Conservancy District
8215 South 1300 West
West Jordan, UT 84088

Conservation Garden Park
8275 South 1300 West
West Jordan, UT 84088

Jordan Valley Water Treatment Plant
15305 South 3200 West
Herriman, UT 84065