Customer Service

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Contact Information

Address: 8215 South 1300 West, West Jordan, UT 84088
Phone: 801-565-4300
General Fax: 801-565-4399
Email: Contact Form

Pay Your Bill by Phone: 1-888-416-1652

Hours and Holidays

Jordan Valley Water is open Monday through Friday from 8 a.m. to 5 p.m. Mountain Time. Our office is closed Saturday, Sunday, and on observed holidays.

2024 Holiday Schedule

Holiday Date Observed
New Year's Day 1/1/2024
Martin Luther King, Jr. Day 1/15/2024
President's Day 2/19/2024
Memorial Day 5/27/2024
Independence Day 7/4/2024
Pioneer Day 7/24/2024
Labor Day 9/2/2024
Columbus Day 10/14/2024
Veterans Day 11/11/2024
Thanksgiving Day 11/28/2024
After Thanksgiving Day 11/29/2024
Christmas Day 12/25/2024

2025 Holiday Schedule

Holiday Date Observed
New Year's Day 1/1/2025
Martin Luther King, Jr. Day 1/20/2025
President's Day 2/17/2025
Memorial Day 5/26/2025
Independence Day 7/4/2025
Pioneer Day 7/24/2025
Labor Day 9/1/2025
Columbus Day 10/13/2025
Veterans Day 11/11/2025
Thanksgiving Day 11/27/2025
After Thanksgiving Day 11/28/2025
Christmas Day 12/25/2025

Service Area

View our service area map to see the service area boundaries for the different water providers in Salt Lake County. Our retail service area includes portions of:


The District is required by Utah law to make the following disclosure:

The “retail water line” is a pipe that extends from the house to the meter setter. The “lateral” is a pipe that extends from the meter setter to the District’s main line. It is the responsibility of the record owner of the property for the repair and replacement of the retail water line.