Customer Service

Pay your bill, read FAQs, and sign up for service.

Pay Your Bill
Pay Your Bill Use Xpress Bill Pay to pay your bill online or pay by phone at 1-888-416-1652.
My Water Use
My Water Use See past bills, set billing preferences, update your profile, and view water use trends.

Contact Information

Address: 8215 South 1300 West, West Jordan, UT 84088
Phone: 801-565-4300
General Fax: 801-565-4399
Email: Contact Form

Pay Your Bill by Phone: 1-888-416-1652

Hours and Holidays

Jordan Valley Water is open Monday through Friday from 8 a.m. to 5 p.m. Mountain Time. Our office is closed Saturday, Sunday, and on observed holidays.

2021 Holiday Schedule

Holiday Date Observed
New Year's Day 1/1/2021
Martin Luther King, Jr. Day 1/18/2021
President's Day 2/15/2021
Memorial Day 5/31/2021
Independence Day 7/5/2021
Pioneer Day 7/23/2021
Labor Day 9/6/2021
Columbus Day 10/11/2021
Veterans Day 11/11/2021
Thanksgiving Day 11/25/2021
After Thanksgiving Day 11/26/2021
Christmas Day 12/24/2021

2022 Holiday Schedule

Holiday Date Observed
New Year's Day 12/31/2021
Martin Luther King, Jr. Day 1/17/2022
President's Day 2/21/2022
Memorial Day 5/30/2022
Independence Day 7/4/2022
Pioneer Day 7/25/2022
Labor Day 9/5/2022
Columbus Day 10/10/2022
Veterans Day 11/11/2022
Thanksgiving Day 11/24/2022
After Thanksgiving Day 11/25/2022
Christmas Day 12/26/2022

Service Area

View our service area map to see the service area boundaries for the different water providers in Salt Lake County. Our retail service area includes portions of:

Disclosure

The District is required by Utah law to make the following disclosure:

The “retail water line” is a pipe that extends from the house to the meter setter. The “lateral” is a pipe that extends from the meter setter to the District’s main line. It is the responsibility of the record owner of the property for the repair and replacement of the retail water line.

Join our email list

Join our email list to receive emergency communications, water tips, and our Water Quality Report.