FAQs

Why did I receive a leak alert?

If you received a leak alert, your property's water meter has recorded a continuous flow. Leak alerts are provided as a courtesy to help inform you that constant usage is occurring. Please note it is the responsibility of the property owner to pinpoint and repair leaks or other sources of high water consumption on your property. We have several resources available, including our Leak Detection Guide to assist you with finding the cause of your continuous flow.

How does Jordan Valley Water know this is occurring?

Jordan Valley water uses digital meters. This allows our staff to view usage data remotely. Our Sensus meters send us alerts when a continuous flow is detected. Our meters are well maintained, regularly monitored, and tested.

What is a continuous flow?

A continuous flow means water is continuously moving through the meter on your property. Typically, when no water is being used in or outside your home, the meter read will drop down to zero. With a continuous flow, the baseline can be raised from zero gallons per hour when there’s no usage, to 10 gallons per hour or more depending on what’s causing the issue. Sometimes a leaky toilet valve or other small leak will occur intermittently, allowing more water than usual to flow through the meter for a period of time before stopping completely. This means that the usage may drop down to zero but not as often or for as long as is typical for a single-family residence.

How do I make sure I’m notified of a leak?

The District may attempt to notify a customer if a leak is suspected with the contact information we have on file. To update contact information or mailing address, please complete our Billing Information Change form. Keep in mind, the District cannot guarantee we will be able to identify every leak even of the customer's property. It's the customer's responsibility to track water use for potential leaks. The easiest way to do this is through our online My Water portal.

Should I pay my bill if there is a leak?

Paying by the due date indicated in the billing statement (including all water charges, service charges and other fees set by the District) will keep the current status on your account.  If you are unable to pay the full amount owing by the due date, we have payment plans available to prevent your account from becoming delinquent. Complete our Payment Plan form to ensure your water is not shut off due to non-payment.

Is my leak wasting water?

Even smaller low-flow leaks can generate a large amount of water loss. Log into your My Water account to compare your water usage against previous months or years. Every effort helps to protect this essential resource and ensure enough supply for future generations.

Are leaks always visible?

Water is lazy and will travel the path of least resistance, so not all water will surface or pool in plain sight. Some leaks are easy to identify but others aren’t as obvious. For example, with a higher continuous flow of 100 gallons per hour in an irrigation system, you may not see flooding due to the slope of the yard, and mainline pipes tend to be about 4 feet underground. If there’s nothing pushing water up to the surface, it can easily seep under the soil layer undetected.

Can I call to get an update on whether the continuous flow has stopped?

Our customer service staff has access to hourly usage analytics, but not live data. The fastest way to determine if you've solved the cause of your continuous flow is by checking your meter. Learn how to read your water meter with our Leak Detection Guide. 

I was alerted of a continuous flow, should I contact Jordan Valley Water?

You do not need to contact Jordan Valley Water if you received a postcard, email, or voicemail about a continuous flow. Our customer service staff is available if you have general questions about our leak detection guide or other online resources, but we do not have plumbers or irrigation specialists to assist customers with finding leaks. Customers are responsible for repairing leaks on their property.

Who’s responsible for maintenance?

Our team will maintain the water line that extends from your meter to the main line, owned and operated by the Jordan Valley Water Conservancy District. Any maintenance or repair needed between the meter and your property water systems, indoor and out, are the property owner's responsibility.

I can’t find my meter, can Jordan Valley Water help?

Typically, your water meter can be found in the park strip in your front yard. If you’re having trouble finding the water meter on your property, our customer service team can give you a description of where the water meter should be located and the meter number to verify that the meter you’ve found services the correct address. Your water meter box will always have the Jordan Valley Water logo and initials.