Frequently Asked Questions

This is a listing of our most frequently asked questions. Please contact us if you have any additional questions and we will be happy to help.

About JVWCD

What is Jordan Valley Water Conservancy District?

Jordan Valley Water Conservancy District (JVWCD) was created in 1951 to provide water to residents of a growing Salt Lake County. Primarily a wholesaler of water to cities and improvement districts, JVWCD also has a retail service area in parts of Salt Lake County, including unincorporated areas.

Is Jordan Valley Water part of West Jordan City?

No. Though our offices are located in West Jordan at 8215 South 1300 West, Jordan Valley Water was organized by the Utah State Legislature. It is primarily a wholesaler of water, serving much of Salt Lake County.

Where and when are board meetings held?

Board meetings are held in West Jordan at 8215 South 1300 West. View our calendar for dates and times.

How can I get a job with Jordan Valley Water?

Visit our employment page for information.

Customer Service and Billing

How can I contact Jordan Valley Water?

Use our contact form or call our main office at 801-565-4300 during regular business hours. If you have an after-hours emergency, please call 801-256-4401.

What are your hours of operation?

Hours of operations: Monday through Friday 8 am to 5 pm. We are closed for all major holidays. To see a list of those holidays, go to the customer service page.

Why is my bill so high?

Unusually high water bills can be a sign of a water leak or a change in your water use habits. View a dashboard of your daily water use and analytics at mywater.jvwcd.org. If you suspect that there has been an error with your bill, please call Customer Service to have your meter checked.

What does the “non-pumped” or “pumped” water charge mean on my bill?

Some areas of Jordan Valley Water's retail system are delivered water that does not need to be pumped to reach the elevation of the customers’ homes. They are billed at the “non-pumped” rate. Other areas require water be pumped to the elevation of their homes. They are billed at the “pumped” rate.

How can I pay my water bill?

Many of our customers find it most convenient to set up autopayments for their water bill using Xpress Bill Pay. Payments can also be made online, by phone at 1-888-416-1652, or by utilizing the drop box located at the entrance of our West Jordan Office (8215 S 1300 W). Please do not mail cash..

How often is my meter read?

Meters in Jordan Valley Water’s retail service area transmit hourly water consumption through an Advanced Metering Infrastructure (AMI) system. Customers have access to an online web portal and receive enhanced bills and semi-annual reports showing exactly how and when water is used. Bills are issued on the 1st of every month.

When is my bill estimated?

If the radio signal from your meter is lost, Jordan Valley Water may estimate your water usage based on past water use patterns.

When is my bill due?

Payments are due the 5th of each month. If the 5th falls on a weekend or holiday, payments should be made the prior business day. Many customers set up Autopayments to ensure that payments are never late.

What is the flat fee on the bill every month/what is your fee schedule?

Jordan Valley Water charges a flat fee based on the size of your meter. Rates for water use, based on our fee schedule, accumulate in addition to the flat fee. You can find those details on the Water Rate Information page.

Can I get a new garbage can?

Jordan Valley Water is a wholesaler of water. You will need to call your waste services provider.

Water Quality and Storage

Why do you fluoridate our drinking water?

In 2000, Salt Lake County residents voted to have fluoride added to treated water in the county. You can contact the Salt Lake Valley Health Department directly at 801-313-6600 with more questions.

What is the hardness of my water?

170mg/L or 10 grains per gallon.

My water is cloudy or brown. What do I do?

Cloudy (milky or whitish) water is caused by air in the line. You can run a faucet in an upstairs bathroom for a few minutes to see if it clears, but air in water usually resolves itself over time.

Brown or reddish water is caused when sediment in the pipeline is stirred up, usually from a main line break. Flush the lines in your home by letting them run until the water is clear.

How can I find out what is in my drinking water?

Water quality information can be found on our website in the Water Information section.

How do I store my water for emergencies?

Emergency water storage information can be found by viewing the "Emergency Water Storage" page in the Water Information section.

Conservation Garden Park

When is the Garden Park open?

Spring Hours (Open Mon-Sat) April, 8 am to 6:30 pm
Summer Hours (Open Mon-Sat) May-Aug, 8 am to 8pm
Fall Hours (Open Mon-Sat) Sep-Oct, 8 am to 6:30 pm
Winter Hours (Open Mon-Fri) Nov-Mar, 8am to 5pm

Do I need to check in or pay to visit the Garden Park?

No, the Conservation Garden Park is open to the public at no charge. You may visit during our hours of operation (see above) for a self-guided tour, or call the Garden directly to set up a tour for a large group.

Can I buy plants at Jordan Valley Water?

Plants are not available for purchase at Conservation Garden Park.

Business Resources

How can I get the results of a bid proposal?

All bid proposal results are posted on our web site. Please view our projects page. Any additional questions can be emailed by using our contact form and selecting "Engineering Projects" as the subject.

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