COVID-19 Notice for Customers
Updated 3/30/20In accordance with updated guidance from the Salt Lake County Health Department, Jordan Valley Water asks customers to continue avoiding any non-essential visits to its offices. If assistance is needed, our office remains open and we are available during regular business hours by phone, mail, email, or through our online contact form.
Bill payments can be made online at jvwcd.org, by phone at (801) 565-4300, or by utilizing the drop box located at the entrance of the West Jordan office (8215 S 1300 W). Cash transactions are highly discouraged.
Phone Number: (801) 565-4300
Mailing Address: 8215 South 1300 West, West Jordan, UT 84088
Updated 3/16/20To help slow the spread and potential impact of COVID-19, Jordan Valley Water asks customers to avoid any non-essential visits to its offices. Bill payments can be made online at jvwcd.org, by phone at (801) 565-4300, or by utilizing the drop box located at the entrance of the West Jordan office (8215 S 1300 W).
RESPONSIBILITIES OF THE PUBLICIt is possible that after an earthquake, you could be without water for two weeks or longer. Storing water for your own personal emergency use is your responsibility. One gallon per person per day is the recommended minimum amount to store. Visit https://jvwcd.org/water/emergency for more information on how to store water for an emergency.
After an earthquake it may be necessary for you to turn off all outdoor water. Depending on the damage to our system, there may be no water, or only enough for indoor, essential use.
If you see something, say something. Helping us be aware of problems is always helpful. We may not be able to get to everything right away during an emergency, but having the public be our eyes and ears will help us a lot!
Here are the things Jordan Valley Water has done and is doing to prepare for earthquakes:
EMPLOYEE PREPARATIONOur greatest asset is our employees. Without them, there would be no water, no matter how upgraded the delivery system is.
The biggest thing we do to prepare our employees is to train and practice. Because our system is operated mostly through technology, one of the exercises we use is pretending that technology doesn’t work and sending our crews out in the field to operate the system manually. It’s a lot of miles and hard work, but they understand the old-fashioned methods of operating one of the state’s largest water systems and could operate it without remote capabilities.
We also provide 72-hour kits to every employee for them to keep in their car. Contents are rotated every few years to better allow our crews to respond to emergencies.
REDUNDANCY (BACKUP SYSTEMS)Each critical facility has a backup generator capable of providing power for several weeks. We also have portable generators that can be mobilized and used at multiple locations and they are tested regularly. Jordan Valley Water Treatment Plant (JVWTP, our largest) has a diesel tank that can store up to a month’s worth of fuel, and our chemical tanks have a minimum 2 weeks’ storage at all times. Most have a month’s worth of storage.
Redundant pipelines have been built to supply raw water to, and convey treated drinking water away from, our largest water treatment plant (JVWTP). A second water treatment plant can operate for a portion of the year on mountain streams. Dual aqueducts, mountain streams, and operating redundancies will all help in the event of failure somewhere in the delivery system.
Finished water storage reservoirs (tanks) also have redundancy, in that if one fails, other tanks can be used to support the failed site. Levels of reservoirs are monitored 24/7. In the event of a failure, valves can be closed remotely or manually to preserve the water going to the failed site. Wells are also a redundant source, but they cannot address wide fluctuations in demand.
Multiple radio towers are stationed throughout the valley so we can properly communicate. We currently have a repeater at the Terminal Reservoir and the JA-4 Flow Control Station at the Point of the Mountain. We are working with other water supply agencies to coordinate the location of mutually beneficial communications facilities. This improves coverage and provides greater redundancy.
SEISMIC UPGRADES/PROTECTIONJordan Valley Water’s largest storage reservoir (100 million gallons), which is co-owned by JVWCD and MWDSLS, was constructed with features (e.g. interior baffle walls) which provide stability during a seismic event. This reservoir serves much of Salt Lake County’s population and is vital to water delivery throughout the valley.
Jordan Valley Water Treatment Plant was seismically upgraded between 2006-2010 to withstand a 7.0 earthquake, Southwest Groundwater Treatment Plant was built to code in 2012, and our Administration building was seismically upgraded in 2014-2015.
Our steel reservoirs have interior beams that wrap around the circumference and beams that support the roofs, which are designed to flex with the motion of an earthquake. Detailed inspections are performed on each reservoir (steel and concrete) at a minimum every three years. These inspections are documented and evaluated by our expert staff and consultants with additional expertise.
Our 180 MG raw water pond that feeds the JVWTP has piezometers in 16 locations that are checked weekly to determine if there’s any movement in the soil or any leakage from the reservoir. The state also inspects the reservoir annually.
EQUIPMENT & TECHNOLOGYAll critical equipment owned by the district is stored in multiple locations throughout the valley to prevent a total loss should one location be devastated by an earthquake.
Our SCADA system allows us to monitor and operate our entire system remotely. In the event of SCADA failure, staff receives training once a year to operate the system manually—no small task! We also have redundant SCADA equipment stored at multiple facilities so we can maintain operation if one location has enough damage to render its SCADA inoperable.
WATER SUPPLY PLANNINGIn order to provide a reliable water supply even through severe droughts, Jordan Valley Water has developed a diverse portfolio of supplies from many different sources. Water storage is essential during multiple years of drought, and we must continually watch our storage and plan many years in advance. Other considerations include climate change and how it will affect our various water supplies, specifically surface water supplies. Our 40 groundwater wells are also affected by climate change.
COMMUNICATING WITH THE PUBLICOur communications team will monitor the situation and update the public as quickly as possible. We have an emergency response plan, and our daily interactions with social media and updating our website keep us ready to share information.
Personal Care Products and PharmaceuticalsWhile no impact on human health from pharmaceuticals has been demonstrated at the trace levels detected, research is still needed to determine the possible long-term effects for humans and the environment. Jordan Valley Water recognizes the potential concern and screens for these chemicals. To date, these compounds have not been detected in our source water, but we will continue to stay current on the latest developments regarding health risks and removal strategies. Be assured that our first priority is protecting your health.
Disposal locations and more information about PPCPs can be found at useonlyasdirected.org.